1. SHIPPING AND DELIVERY OF PRODUCTS

Our products are delivered in Europe, 30 days from (a) from the acceptance of an Order for the Products in stock, (b) the conclusion of the Contract, respectively (c) from when the pre-ordered Products become available for delivery. Please check the announced release date for any pre-ordered Product and note that any Orders containing both in-stock Products and pre-ordered Products will be shipped within 7 working days from the availability of the products.

You will be informed about the available shipping methods and you will be able to choose one of these methods before completing an Order. Babysharksclub.com will not be responsible for delays in the delivery of the Product(s) that occurred due to the fault of the carrier or in other situations beyond the control or will of Babysharksclub.com.

When shipping the Product(s), you may be asked to confirm delivery. You agree to inspect the Product(s) for any defects, defects or obvious damage before signing for delivery. You must keep the receipt of the Product(s)/delivery note in order to exercise your right to withdraw from the contract, in accordance with the Return Policy (Right of Withdrawal) section below.

All risks relating to the Product(s) will be transferred to you upon delivery, unless delivery is delayed due to non-compliance with your obligations under the Contract. Thus, the risk will be transferred on the date of delivery. From the moment the risk is transferred, we will not be responsible for the loss or destruction of the Product(s).

If you are not available to make delivery or collection, or if delivery or collection is delayed by your unreasonable refusal to accept delivery, Babysharksclub.com may, at its sole discretion:

• to immediately terminate the Contract, in which case we will refund all amounts already paid under the applicable Contract, less our reasonable administrative expenses (including the costs of shipping and returning the Product);
• to keep the Product(s) for you, provided that you bear the costs of return and the costs of a new shipment.

2. RETURN / EXCHANGE

To return/exchange a Product, you must inform Babysharksclub.com in writing, using the email addresses hello@babysharksclub.com, about your decision to withdraw from the Contract through an unequivocal statement expressing your decision to withdraw from the Contract and return/exchange the Product(s), using the return form provided by BabySharks, by courier to: Romania, Bucharest, sector 1, Putul lui Zamfir str. 3, ground floor, apartment 1, within 14 calendar days of receiving the Product or when you take physical possession of the last Product, in case you ordered several Products that were delivered separately in one Order.

You understand and accept that the above term is met only if you return/exchange the Product(s) before the expiration of the 14 calendar day period. Direct costs for the return/exchange of the Products will NOT be borne by BabySharksClub.com and it will be necessary for you to complete a return form to return the Product.

Products purchased from the showroom cannot be returned. It is ONLY possible to exchange (within 7 calendar days from the purchase) with another product of the same or greater value.

If you withdraw from the Contract within the above interval, we will reimburse you the amounts received from you (less the cost of transport and the bank commission and the payment processor if any), without undue delay and, in any case, at most 30 days from the day we receive the returned Product. We will return the money to you using only BANK TRANSFER; in any case, you will not incur any expenses following a refund, except in the situation where you explicitly choose a different type of delivery than the standard delivery offered by us, in which case we are not obliged to reimburse you for the additional costs. We do not accept packages that are sent to us by Post or sent with delivery payment to us.

If the purchase of the Product will be made by card/card in installments, the commission charged by Netopia/Stripe (which differs depending on the number of installments chosen: 1, 2 or 3 installments) will be maintained when the money is returned.
If the transfer is made to an account that does not belong to ING Bank, a transfer fee of 5 Ron without VAT will be maintained.

You accept and acknowledge that we will refund your money when we receive the Product(s) back.

The right of return is considered correctly exercised after the full fulfillment of the following conditions:

The products are returned, complete and unused, with the original labels still attached, in their original packaging;

• The packaging/protective film is not torn or damaged;
• The returned products are sent and delivered within 14 (fourteen) calendar days from the receipt of the Products;
• The products are not damaged or used in any way;
• The product is delivered to BabySharksClub with the return form.

Considering the fact that we sell sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by you and/or the fact that we supply as products - underwear, swimwear, socks , tights, stockings and/or in the case of the supply of Goods made according to the specifications presented by the Buyer or clearly personalized, in accordance with the provisions of art. 16 letters c) and e) of GEO 34/2014 regarding consumer rights in the framework of concluded contracts with the professionals, when the situation mentioned above occurs, you will not be able to exercise your right of withdrawal from the sales-purchase contracts of the Products concluded at a distance or outside the commercial premises, within the period of 14 calendar days calculated according to those mentioned in this section.

If your return does not comply with the terms and conditions provided in this section, you will not be entitled to any refund of the amounts already paid to Babysharksclub.com; however, you will be entitled, at your expense, to receive the Products in the same condition as they were sent back to Babysharksclub.com.